Technical Writing and Web Design
information is power Put that power in the hands of your user base.

Content development for software programs, websites, training curriculum, hardware assembly, and more

Armed with a BA in Rhetoric and Professional Writing from the University of Waterloo, I've worked as a Technical Writer in the high tech field for more than 20 years, 10 of those purely freelance. I offer end-to-end project management, the patience to work with engineers and scientists to gather information, and the ability to learn a subject matter quickly. I make a concerted effort to truly learn the subject matter so that I can write about it as though I were a native user. That's where the 'technical' part comes into play — To debunk the common myth, I don't just pretty up pages.

In the early days of a project, I spend the majority of my time asking questions to determine who has the information I need and how to best gather that information. My goal is to develop a rapport with the people who hold that information and to minimize the amount of disruption to their daily tasks. Writing is actually the easiest part of my job – information gathering is always the toughest.

What can you expect from LRTW

  • Initial design meeting/discussion to scope the entire project
  • End-to-end project management, including weekly progress reports
  • Honed ability to immerse myself in a new subject to learn about it very quickly
  • Technical savvy, usability, and creative design to determine the most suitable solution
  • Precise, effective content targeted for the specified users
  • Well-structured and illustrated content offering both visual and accessible elements
  • Conestoga College, Cambridge
  • Christie Digital, Kitchener
  • Print Audit, Calgary
  • Arctic Wolf Networks, Waterloo
  • Exinda, Waterloo
  • Grind Hockey Training Centre, St. Jacobs
  • RICOH, Tokyo, NJ, and Kitchener Offices
  • University of Waterloo, Office of Research
  • Woolwich Hockey Academy, Elmira